how we work

landlord services

We offer a complete lettings and property management service.

  1. Identifying your Property Investment
    Our experienced team at Masseys can identify almost by instinct the perfect buy-to-let property for you. We’re happy to review the details on your behalf and provide a report on the property’s rental potential, too.
  2. Financing your Project
    We’re delighted to offer you the services of Kevin Dunks of Number One Mortgages, an independent mortgage adviser. Kevin has several years’ experience within the financial services sector and is highly qualified to offer you the perfect mortgage for your property investment. Kevin has in depth knowledge of literally hundreds of financial services products and will know just the right one for your needs.
  3. Getting Started
    A meeting will take place on site to establish the value of the property, our services and the best marketing strategy to suit your needs. Our aim is to manage your expectations as clearly as possible.
  4. Marketing and Letting Instructions
    Letting Instructions must be completed to ensure that we can act on your behalf. We turn things around quickly and sometimes within minutes!
  5. The Property Advert
    Your description of the property, including rental details, location, number of bedrooms etc will be online as soon as possible after we’ve received your instructions and about a month before the property becomes available. We’ll use positive, but realistic language with several good quality photographs.
  6. Tenancy Selection
    We treat your potential tenants robustly but fairly, using our professional approach and experienced instincts to select the right occupiers for your property. We all prefer people who are easy to deal with, after all. We aim to secure high quality, reliable tenants rather than letting the property for the sake of it. Even if a property is vacant and available immediately, we will never rent it to an unsuitable tenant.
  7. References and Checks
    At Masseys, our attention to detail at this vital part of the process is what makes us different. Getting the right tenants for your property in terms of reliability and financial stability could be a concern. We minimise this risk with stringent referencing and checking procedures. Whether you’re an established landlord or entering into the buy-to-let market for the first time, rest assured that nothing is left to chance.Via Legal for Landlords, references concerning employment, a previous landlord and trusted individuals known to the tenant are carried out, in addition to credit checking. In alternative circumstances (perhaps the tenant has been abroad) we’ll take out our own references, confirm their new position, credit check them ourselves and request a guarantor.
  1. Moving Into the Property
    We turn paperwork around fast. In fact, we think we’ve got it down to a fine art. Masseys will liaise with you to ensure that any necessary works are carried out prior to occupancy. This may include re-decoration or the installation of new fittings. The sharp eyes of our retained independent Professional Inventory Clerk miss nothing: in-depth checks both at the start and on completion of the tenancy will be carried out (with our full management service). As per the Letting Instruction, the tenant will be obliged to sign the inventory.
  2. The Agreement
    We ask tenants to sign a six month Assured Shorthold Tenancy Agreement, with the first six months being a full fixed term.
  3. Managing the Property
    We’ve built our reputation on superb service, both to landlords and to tenants. As a landlord, you have certain responsibilities, of course and our highly trained staff will be happy to advise you on how to stay within the law and keep your tenants safe. At Masseys, we focus on responding rapidly to anything that goes wrong at the property within our remit. We’ll keep both parties informed, too, so that you’re not left wondering what’s going on.
  4. End of Tenancy Services
    As a busy landlord, we know that this can be one of the most challenging aspects in the lettings business. Easy to get wrong if you’re an absentee landlord or focusing on growing your portfolio, managing the end of a tenancy is our forte. Your trust in us will save you time, money and hassle.We understand the pitfalls and potential problems that are encountered at this stage of the lettings process; for example, we’re experts in negotiating security deposit charges, not least because we have a considerable amount of expertise when it comes to the new Tenancy Deposit Scheme. We’d be happy to share some experiences with you, to put your mind at ease.Upon completion of a tenancy, we’d be happy to take care of all administration, paperwork, property checks and finances on your behalf.If you’d like to find out more about how we can help you run your property portfolio to maximise your investment, contact us today.